Fire Watch Services
Terms & Conditions

Scope of Services

REDLINE provides trained fire watch specialists who perform continuous or interval-based patrol of a designated property, monitor for fire hazards, maintain contemporaneous written documentation of patrol activity, and immediately notify emergency services and building occupants upon detection of a fire or fire-related emergency.

Services are performed in compliance with applicable requirements of the Authority Having Jurisdiction ("AHJ") and, as applicable, NFPA 1, NFPA 25, NFPA 72, NFPA 101, the Utah Fire Prevention and Safety Act, and all applicable local ordinances and fire codes.

What Is Not Included

REDLINE specialists are not firefighters. The following are outside the scope of fire watch services unless separately agreed in writing:

• Fire suppression (beyond incidental portable extinguisher use as permitted by applicable code)
• Fire alarm repair or system restoration
• Physical security, access control, or crowd management
• Traffic control
• Search and rescue operations
• Emergency medical services

Notwithstanding the foregoing, REDLINE specialists are trained professionals who will act reasonably and in good faith in any urgent life-safety situation that arises in the course of their assignment.

Service Authorization

Given the time-sensitive nature of fire watch compliance, services may be authorized and commenced upon any of the following, without requirement of a separate written instrument:

• An approved estimate or proposal received by REDLINE
• A written or electronic service request submitted by Client
• An email or text message from an Authorized Contact (as defined in Section 13)
• A dispatch confirmation issued by REDLINE
• A directive from the AHJ
• Client permitting REDLINE specialists to mobilize to or remain on the premises

Once services have commenced, these Terms govern the entire engagement. If Client has concerns regarding services that were initiated or modified, Client must provide written notice to REDLINE within four (4) hours of the initiation or modification. Absent timely written objection, all services and associated charges are deemed accepted.

Service Location

REDLINE provides services at any property type, including but not limited to residential buildings, commercial properties, mixed-use developments, construction sites, special events, and any location designated by the AHJ.

Client's payment obligations under these Terms apply regardless of whether Client owns, leases, manages, or otherwise has a legal interest in the property at which services are performed.

Duration & Termination

Services continue until REDLINE receives written notice from an Authorized Contact or the AHJ that services are no longer required. The following do not constitute valid termination notices:

• Verbal conversations or verbal instructions, regardless of who provides them
• Instructions from individuals not listed as Authorized Contacts
• A partial system repair, inspection, or test that has not been confirmed as restoring full system operation by the AHJ

Upon receipt of valid written termination, REDLINE will complete the shift in progress before demobilizing. All services rendered through the conclusion of the shift in progress are billable in full.

Staffing & Coverage

Unless otherwise specified in the applicable service order or dispatch confirmation, REDLINE's default coverage is twenty-four (24) hours per day, seven (7) days per week.

REDLINE reserves the right to adjust specialist headcount, shift schedules, and certification levels based on AHJ requirements, evolving site conditions, or Client requests. Any reduction in staffing or hours takes effect on a prospective basis only and does not apply retroactively to services already rendered.

Rates & Billing

Services are billed at REDLINE's applicable rates in effect at the time services are provided. All rates are disclosed and confirmed prior to the commencement of services. Rates may vary based on one or more of the following factors:

• Geographic location and jurisdiction
• Urgency or emergency nature of the dispatch
• Specialist experience level or certification tier
• Time of day, day of week, or holiday status
• AHJ-mandated specialty requirements or certifications

Holiday rates are applied at one and one-half times (1.5×) the standard hourly rate for services performed on recognized federal holidays. REDLINE reserves the right to apply holiday rates to observed holiday dates.

Minimum Billing

Each engagement is subject to a minimum billing amount based on confirmed staffing and schedule. Unless the applicable service order or dispatch confirmation expressly provides otherwise, the default minimum is eight (8) hours per specialist per shift.

Additional Fees

In addition to hourly service rates, REDLINE may assess the following fees as applicable:

• Same-Day Dispatch Fee: Applied when services are requested to begin on the same calendar day as the request
• Weekend Dispatch Fee: Applied to services commencing on Saturdays or Sundays
• Holiday Dispatch Fee: Applied to services commencing on recognized federal holidays, in addition to the 1.5× hourly rate
• Emergency Mobilization Fee: Applied when expedited staffing or rapid deployment is required
• Specialty Personnel Premium: Applied when AHJ or site conditions require specialists with specific certifications or qualifications

All applicable fees will be disclosed at the time of pricing confirmation prior to dispatch.

Payment Terms

REDLINE invoices on a weekly basis. Payment is due within thirty (30) days of the invoice date (Net 30).

If Client believes an invoice contains an error, Client must provide written notice of the disputed amount to REDLINE within ten (10) business days of receipt. Undisputed amounts remain due and payable. Absent timely written dispute, the invoice is deemed accepted in full.

REDLINE reserves the right to suspend services — without waiving any amounts owed — if payment is overdue, if Client's ability to pay is reasonably in question, or if an authorized payment method is revoked or declined. No offset, back-charge, or deduction against amounts owed to REDLINE is permitted without prior written authorization from REDLINE.

Late Payments

Balances not paid by the due date accrue interest at the rate of one and one-half percent (1.5%) per month, or the maximum rate permitted under applicable law, whichever is less.

Accounts more than fifteen (15) days past due may result in suspension of ongoing services. Accounts more than thirty (30) days past due may be referred to a collections agency or legal counsel.

In the event REDLINE must pursue collection of any unpaid balance, Client shall be liable for all associated costs, including reasonable attorneys' fees, court costs, filing fees, and collection agency fees.

Payment Security

REDLINE may, in its discretion, require one or more of the following as a condition of commencing or continuing services:

• Credit card authorization
• ACH debit authorization
• An advance deposit or progress payment
• A personal or corporate guaranty

Where Client has provided an authorized payment method, REDLINE may charge that method for undisputed past-due amounts, dispatch fees, or required deposits. Failure or refusal to provide payment security may result in delayed mobilization or suspension of services.

Client Responsibilities

Client agrees to:

• Provide safe, unobstructed access to all areas of the premises required for fire watch patrol
• Accurately disclose the nature and extent of all fire system impairments prior to commencement of services
• Designate an on-site or reachable point of contact for the duration of services
• Provide reasonable restroom and break access for REDLINE personnel
• Disclose all known site hazards, access restrictions, and relevant safety conditions
• Immediately notify REDLINE of any change in fire system status

REDLINE reserves the right to suspend or withdraw services without liability if site conditions are unsafe, materially misrepresented, or otherwise non-compliant with applicable safety standards.

Authorized Contacts

Only individuals designated as Authorized Contacts by Client (in the applicable service order, intake form, or written communication) are authorized to request, modify, or terminate services on Client's behalf. Instructions from tenants, third-party vendors, maintenance personnel, security staff, or other non-authorized individuals will not alter REDLINE's scope of services unless confirmed in writing by an Authorized Contact or directed by the AHJ.

"Written" authorization includes email, text message, electronic form submission, and e-signature platform confirmation. Any such communication is binding and enforceable under these Terms.

Authority Having Jurisdiction (AHJ)

Client acknowledges that the AHJ's authority supersedes any instruction provided by Client. If the AHJ directs REDLINE to commence, extend, modify, or continue fire watch services, REDLINE will comply with such directive immediately and without requiring separate Client authorization. By accepting these Terms, Client pre-authorizes REDLINE to act on AHJ directives, and all services rendered in compliance with AHJ direction are billable to Client.

Limitation of Liability

REDLINE maintains commercially reasonable general liability insurance. Certificates of Insurance are available upon written request.

Client acknowledges that REDLINE is not an insurer of the premises, that fire watch services reduce — but do not eliminate — fire risk, and that REDLINE does not guarantee the prevention of fire, property damage, or loss.

To the fullest extent permitted by applicable law, REDLINE's total liability to Client for any claim arising out of or related to services provided under these Terms shall not exceed the total fees actually paid by Client to REDLINE for the specific engagement giving rise to the claim. In no event shall REDLINE be liable for indirect, incidental, special, consequential, or punitive damages of any kind, including lost profits, business interruption, or loss of use, regardless of the theory of liability.

Indemnification

Client agrees to defend, indemnify, and hold harmless REDLINE and its owners, officers, employees, contractors, and agents (collectively, "REDLINE Parties") from and against any and all claims, demands, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:

• Pre-existing hazardous conditions at the premises
• Failure, malfunction, or impairment of fire protection or alarm systems
• Client's negligence, misconduct, or breach of these Terms
• Inaccurate, incomplete, or misleading information provided by Client
• Third-party claims arising from conditions on the premises

This indemnification obligation does not apply to claims arising solely from REDLINE's own gross negligence or willful misconduct.

Payment Claim & Lien Rights

These Terms do not waive and REDLINE expressly reserves all rights to pursue payment through any legally available means, including:

• Filing a mechanics' lien pursuant to the Utah Mechanics' Lien Act, Utah Code Ann. § 38-1a-101 et seq.
• Serving required preliminary notices as applicable
• Filing bond claims or pursuing statutory payment remedies

REDLINE may take any such action without advance notice to Client where necessary to comply with statutory deadlines. Client agrees to cooperate in providing any information REDLINE reasonably requires to perfect and enforce these rights.

Client's Authority to Bind

By authorizing services, Client represents and warrants that it has full legal authority to enter into this Agreement and to bind any owners, associations, entities, or other principals on whose behalf Client is acting. Client's payment obligations are unconditional and are not contingent upon reimbursement from any third party, receipt of insurance proceeds, approval by a board or other governing body, project funding or construction draw disbursements, or the resolution of any separate dispute.

Electronic Signatures & Communications

Electronic signatures are legally binding and enforceable to the same extent as original ink signatures under applicable federal law, including the Electronic Signatures in Global and National Commerce Act (E-SIGN) and the Uniform Electronic Transactions Act (UETA). Digital copies of signed agreements are deemed enforceable originals.

Master Agreement

These Terms constitute a master services agreement between REDLINE and Client. Unless terminated in writing by either party with reasonable advance notice, these Terms shall apply to all current services, all future fire watch engagements, and all repeat activations, without the need for re-execution. Any future request for services by Client shall constitute acceptance of these Terms as then in effect.

Governing Law & Venue

These Terms and all services provided hereunder shall be governed by and construed in accordance with the laws of the State of Florida, without regard to conflict of law principles.

Any dispute, claim, or legal proceeding arising out of or relating to these Terms or the services provided by REDLINE shall be brought exclusively in the state or federal courts located in Pasco County, Florida. Client expressly consents to personal jurisdiction in Pasco County, Florida, and irrevocably waives any objection based on improper venue, forum non conveniens, or lack of personal jurisdiction.

Entire Agreement

These Terms, together with any applicable service order, dispatch confirmation, or activation form, constitute the entire agreement between REDLINE and Client with respect to the subject matter herein and supersede all prior and contemporaneous discussions, representations, understandings, and agreements, whether written or oral.

No modification of these Terms shall be valid or enforceable unless made in writing and executed by authorized representatives of both parties. REDLINE reserves the right to update these Terms from time to time; the version in effect at the time services are authorized shall govern the applicable engagement.